Frequently Asked Questions
As of Monday 30th March 2020, Angus & Coote have temporarily closed our stores nationwide as a result of the Coronavirus Pandemic.
Angus & Coote have been servicing our communities for 125 years and we look forward to continuing to do so long into the future. From our family to yours, stay safe
It's not goodbye, it's see you soon!
As of Monday 30th March 2020, Angus & Coote have temporarily closed our stores nationwide as a result of the Coronavirus Pandemic.
We understand that there are a number of our customers who did not have the opportunity to collect their outstanding Repairs, Laybys or Special Orders prior to this.
Unfortunately, with our stores currently not operating, we are unable to finalise or accommodate the collection of these items.
We will be allowing extensions on all Layby/Special Order due dates indefinitely, and will revisit this policy as required once we reopen for regular trade.
Any repairs that are currently outstanding and awaiting collection have been secured under strict security measures and we will ensure the safekeeping of your treasured item until such time as we are able to resume regular trade.
We apologise for any inconvenience caused and are committed to returning to our stores as soon as we are able to for the convenience of our customers.
We thank you for your patience.
Unfortunately, not all of our items are available for purchase online. However, please feel free to get in touch (via the contact us section on our website) letting us know the product code of the item you are interested in and we will do our best to provide an alternative solution where possible.
As a result of our temporary closure on Monday 30th March 2020, all Layby completion dates will be extended until such time as we are able to reopen our stores for regular trade.
If you have any questions regarding this matter, please feel free to contact us to discuss.
Angus & Coote are unable to take any Layby payments at this time.
We will allow extensions on all outstanding Laybys indefinitely, until such time as we are able to resume regular trade and will review this policy as required.
As a result of the Coronavirus Pandemic, Angus & Coote have temporarily closed all stores nationwide until further notice.
We look forward to returning as soon as possible.
Yes, our webstore remains operational!
All confirmed orders placed by midnight AEST are packed and dispatched from our Sydney Warehouse the following business day.
Our shipping partner, Australia Post, will be providing contactless delivery with no signature required. Australia post also offer a free 24/7 Parcel Locker service. For more information on this service please click here
As a result of our temporary closure effective Monday 30th March 2020, we are more than happy to allow an extension on our returns policy during this time.
We will revisit this policy as required once we have resumed regular trade.
We would like to reiterate the importance of retaining your purchase receipt and ensuring any items being returned for exchange are in “as new”, unworn condition.
An Angus & Coote Gift Card is a pre-paid stored value card. The available amount to spend is limited to the amount placed on the card, initially at the time of purchasing. A Angus & Coote Gift Card is more convenient and more exciting than giving cash.
No, the available amount to spend is limited to the amount placed on the card less any value that has been redeemed. It does not have a line of credit.
Gift Cards can be purchased in any denomination by visiting your nearest Angus & Coote store, however, if you are purchasing a Gift Card online there is a minimum value of $20 and a maximum value of $200. If you require a value over $200 you can make a Gift Card purchase in store.
Angus & Coote Gift Cards may be purchased in any of our stores. Click here for Store Locations.
Electronic Gift Cards can be purchased online and will be emailed to you, as the purchaser, or directly to the Gift Card recipient. Refer the Gift Cards tab in the menu bar to place an online Gift Card order.
Once received, an Angus & Coote Gift Card can be used immediately
Yes it does. An Angus & Coote Gift Card sold prior to 31st March 2018 is valid for 18 months from the date of purchase and Gift Cards sold on or after 31st March 2018 are valid for use for 36 months from the date of purchase.
No. Your Angus & Coote Gift Card may be redeemed for Angus & Coote products and services only.
Yes, as long as you provide the Angus & Coote receipt or Exchange Card within 30 days of purchase AND the goods must be in an unworn and new condition.
We will then credit you with a new Angus & Coote Gift Card.
In the unlikely event that a product is faulty, we will meet our obligations under Australian Consumer Law to provide a remedy.
The only cost to you is the amount you choose to place on the Gift Card.
Angus & Coote Gift Cards are non refundable and cannot be redeemed for cash. Gift Cards can only be used to purchase products and services at any Angus & Coote store nationwide.
You can check the balance of your gift card by clicking on the "Gift Card Balance" tab in the footer of each page.
Yes. You can use multiple Gift Cards to make a purchase and you can also combine a Gift Card redemption with other forms of payment (e.g. cash or EFTPOS).
Gift Cards are not currently available for purchase via this website. Please visit your nearest Angus & Coote store to purchase a Gift Card.
Your Gift Card may be used to make purchases up to the available amount to spend, and any unused amount will remain as a credit balance on the Card.
If you wish to make a purchase for an amount that exceeds the available amount to spend, you simply need to pay the excess using another payment method.
You may visit one of our stores or email us on firstname.lastname@example.org and we will gladly answer any questions you may have during normal office hours
Yes, you can use your gift card to make online purchases
Yes. You can create and send your own Angus & Coote electronic Gift Card (eGift Card).
Choose to print or email your eGift Card and then add a personal message.
You can send eGift Cards now or schedule for another specified date. Alternatively, you can select print and hand deliver!
Recipients have three years to use their eGift card. The eGift card can be used all at once or for multiple purchases online or in store.
Yes, we can include a short message with your card when we send it directly to your chosen recipient. You can advise us of your message during check-out for online orders, or when you call us for telephone orders.
If you are having trouble placing your order online, or have any questions our friendly staff are here to help. Please email email@example.com and a staff member will be in contact shortly.
Yes we maintain a history of your orders and your details will not be lost should your details change i.e. email address. Please email firstname.lastname@example.org
If you have received a different item to the one you have ordered please email email@example.com and one of our friendly Team members will be in contact shortly. Please include your contact details on the email.
Yes. The gift recipient may exchange goods at any of our stores within 30 days of purchase. The packing slip will need to be provided and the goods must be in their original packaging and condition.
A packing slip is included, however no prices are visible on the packing slip.
Angus & Coote accepts Visa, Mastercard and American Express for online purchases.
Use the search box to type in a key word for the items your are looking for or alternatively contact your local store.
Please phone or visit your local Angus & Coote Jewellery jewellery and watch store. Alternatively you can email us at firstname.lastname@example.org
There may be a problem with your financial institution. Please contact them to verify the issue. You may also try using another card to process your order. If all else fails please email our friendly staff with all your contact details at email@example.com and we will be in contact shortly.
Once you have completed payment on our website and it has been cleared an email will be sent advising that your order has been received. If an order has been placed and payment has been made but no email has been received, please email firstname.lastname@example.org with your contact details.
It's easy, once you see an item on our website please click the add to wish list icon, this item will be saved for you next time you visit our website. You may also drop a hint to tell someone special what you like. All you have to do is enter their First name & email address and we will do the rest for you.
If you would like to remove an item from your wish list simply click on the remove icon, and this item will not appear on your list.
No unfortunately they are not and they can sell out at any time. To make sure you are not disappointed add it to your cart.
Yes we do depending on the style and setting, all ring re-sizing requests are actioned through our stores only, please visit our friendly staff in store and they will help determine what size and what the costs will be. All of our rings are ordered in a size "O" unless stated otherwise on our website. If a ring does not indicate a size please email email@example.com
You will get an email notice of sales, specials and promotions, catalogue releases and special birthday treats (make sure we have your month of birth!).
It's easy to become a member by simply entering your details online.
You can change your details on-line or in store.
Yes you can, when you sign up just unclick the tick at the bottom of the page, or you can click the unsubscribe link on any email you receive from Angus & Coote.
You can easily unsubscribe by clicking on the unsubscribe link at the bottom of any of our emails.
Your privacy is important to us. The details you provide us will be held confidentially, and may be used to send offers we think may be of interest to you. You may email us at firstname.lastname@example.org to change your details or to be removed from our mailing list.
At Angus & Coote, our mission is to provide our customers with maximum value for their dollar. We bring to you our extensive collection of jewellery and watches, which are sourced from around the world, and we use our expertise to ensure that we can offer competitive prices. We also monitor the market and industry standards so we can be confident that we are offering you quality products and value for money.
All discounts shown on this website, in our stores and in our catalogues are relative to our normal ticketed prices for the item(s) when it (they) are not on sale.
Few or no sales may have been made at the normal ticketed price, however product will have been displayed and offered for sale at the "was" or "were" price for a reasonable period of time prior to the offer period.
Angus & Coote reserves the right to alter or correct prices without notice if necessary. If this occurs after an order is confirmed as received and before the order is dispatched we will contact you to ascertain whether you still wish to purchase the affected product(s) at the corrected price(s).
A late payment fee will be charged by Afterpay if you fail to make a payment. A further late payment fee will be added seven days later if the payment is still unpaid.
Visit www.afterpay.com.au/terms to see Afterpay terms and conditions.
No. If you make repayments on time, you’ll only ever pay the price of the item you’ve purchased. The only fees Afterpay charges are late fees for missed payments.
No. Signing up is easy, with no complicated applications forms. Simply choose Afterpay as your payment method. Within a few quick steps you can instantly create your account and complete your purchase securely.
For more detailed information on Afterpay and to view the Afterpay terms and conditions visit www.afterpay.com.au
We offer free delivery within Australia for all orders of $70 or over. Orders under $70 will be charged a flat fee of $9.95.
This amount (if applicable) will be shown on your order summary during the check-out process.
All parcels are dispatched from Sydney, Australia.
Yes, we use Australia Post who can deliver to their Parcel Lockers. For further information on this FREE Australia Post service please - click here
Once your order has been received an email will be send advising of the successful online order receipt. Once your order has been dispatched you will be emailed with your individual tracking number.
Your parcel can be tracked via the Australia Post website - www.auspost.com.au/parcels-mail/track.html#/track
At Angus & Coote, product is carefully checked and securely packaged before leaving our Distribution Centre, however in the unfortunate instance that an item or items are damaged in transit, simply follow this process: Return the product(s) within 30 days from the date of dispatch.
If returning an item to a store, please take the item along with your packing slip or invoice and our team will work with you to find a remedy.
Alternatively, please contact our Customer Service department on email@example.com and our friendly staff will assist and advise you further.