Frequently Asked Questions
What is an Angus & Coote Gift Card?
Is an Angus & Coote Gift Card like a credit card?
Are Angus & Coote Gift Cards sold in specific denominations?
Where can I purchase an Angus & Coote Gift Card?
Can an Angus & Coote Gift Card be used immediately after purchasing?
Does my Angus & Coote Gift Card expire?
Can I redeem my Angus & Coote Gift Card for cash?
Can I return a product that was purchased using an Angus & Coote Gift card?
What is the cost of purchasing an Angus & Coote Gift Card?
What is the return policy on an Angus & Coote Gift Card?
How do I know what the balance is on my Angus & Coote Gift Card?
Can I use more than one Angus & Coote Gift Card to make a purchase?
Do I have to spend the exact amount on my Angus & Coote Gift Card?
Who do I contact with questions about an Angus & Coote Gift Card?
I have an Angus & Coote Gift Card. Can I use it to purchase goods online?
Can I buy a Gift Card online?
Can I send a personal message with an Angus & Coote Gift Card?
I cannot process my order online?
Do you keep a history of my orders and if my details change is this history lost?
What if I receive the wrong item?
Do you provide a gift exchange service?
What paperwork is included when sending goods to a gift recipient?
What credit cards and other payment methods do you accept?
What if I cannot find what I am looking for?
How do I find out more information about a product?
Why is my card being declined?
How do I know if my order has been placed?
How do I start my own Wish List?
Are items in my Wish List reserved?
Do you re-size rings?
Do you offer engraving?
Which watch brands are stocked in which stores?
What benefits do I receive if I become a member?
How do I become a member?
How do I change my details?
Can I still be a member and not receive emails?
What if I no longer wish to be a member?
Do you pass my details onto anyone else?
What is Angus & Cootes’ pricing policy?
What is Afterpay?
How do I use Afterpay?
When will my order be shipped if I pay using Afterpay?
What spending limits apply?
What can I buy using Afterpay?
Who can use Afterpay?
What cards does Afterpay accept?
How are Afterpay payments scheduled?
What if I can’t make an Afterpay payment?
Does it cost any more to use Afterpay?
Does it cost anything to apply for Afterpay?
Want more information on Afterpay?
Christmas Deliveries
How much does delivery cost?
Can you deliver to a P.O. Box address?
Can you deliver to an Australia Post Parcel Locker?
How does my jewellery arrive?
How do I know what the status is of my order?
Can I have goods sent to an overseas address?
Can the parcel be left on my door step if I am not home?
Why is my order delayed?
Can I purchase goods and send them to someone as a gift?
How long will it take for my order to arrive?
What do I do if the item is damaged when it arrives?
Australia Post parcel delivery changes