Frequently Asked Questions

How much does delivery cost?
Can you deliver to a P.O. Box address?
Can you deliver to an Australia Post Parcel Locker?
How does my jewellery arrive?
How do I know what the status is of my order?
Can I have goods sent to an overseas address?
Can the parcel be left on my door step if I am not home?
Why is my order delayed?
Can I purchase goods and send them to someone as a gift?
How long will it take for my order to arrive?

Items with the option to "Add to Bag" can be purchased online and will typically be dispatched within 1-3 business days.

We will email a confirmation with delivery information as soon as your order is dispatched, please allow approximately 2-10 business days for Standard Post and 1-5 business days for Express Post, depending on your location. For example, remote or rural locations may have to allow extra days. Please note that during high volume sale periods slight delays in dispatch may be experienced.

Your order can be tracked via the Australia Post website using the tracking number or link in the email sent to you when your order is dispatched.

All of our orders are sent from our Sydney support office via Australia Post and require a signature for delivery.

Dispatch and Delivery days are Monday to Friday (excludes weekends & public holidays).

What do I do if the item is damaged when it arrives?
Australia Post parcel delivery updates