Frequently Asked Questions
How do I know if my order has been placed?
Do you provide a gift exchange service?
What credit cards and other payment methods do you accept?
I cannot process my order online?
What if I receive the wrong item?
What paperwork is included when sending goods to a gift recipient?
Do you re-size rings?
Do you offer engraving?
What if I cannot find what I am looking for?
How do I find out more information about a product?
How do I start my own Wish List?
Are items in my Wish List reserved?
Which watch brands are stocked in which stores?
Why is my card being declined?
Do you keep a history of my orders and if my details change is this history lost?
How much does delivery cost?
Can you deliver to a P.O. Box address?
Can you deliver to an Australia Post Parcel Locker?
How does my jewellery arrive?
How do I know what the status is of my order?
Can I have goods sent to an overseas address?
Can the parcel be left on my door step if I am not home?
Why is my order delayed?
Can I purchase goods and send them to someone as a gift?
How long will it take for my order to arrive?
What do I do if the item is damaged when it arrives?
Australia Post parcel delivery updates
What is an Angus & Coote Gift Card?
Where can I purchase an Angus & Coote Gift Card?
Can I send a personal message with an Angus & Coote E-Gift Card?
Can I buy a Gift Card online?
Yes. You can create and send your own Goldmark electronic Gift Card (E-Gift Card) by purchasing one here. Physical gift cards are not sold online, however, and can only be purchased in store.
Choose to print or email your E-Gift Card and then add a personal message.
You can send E-Gift Cards now or schedule for another specified date. Alternatively, you can select 'print' to print it out from your home computer and hand deliver it in person!
Recipients have three years to use their E-Gift card. The eGift card can be used all at once or for multiple purchases online or instore.
I have an Angus & Coote Gift Card. Can I use it to purchase goods online?
Who do I contact with questions about an Angus & Coote Gift Card?
Do I have to spend the exact amount on my Angus & Coote Gift Card?
Can I use more than one Angus & Coote Gift Card to make a purchase?
How do I know what the balance is on my Angus & Coote Gift Card?
What is the cost of purchasing an Angus & Coote Gift Card?
What is the return policy on an Angus & Coote Gift Card?
Can I return a product that was purchased using an Angus & Coote Gift card?
Can I redeem my Angus & Coote Gift Card for cash?
Does my Angus & Coote Gift Card expire?
Can an Angus & Coote Gift Card be used immediately after purchasing?
Are Angus & Coote Gift Cards sold in specific denominations?
Is an Angus & Coote Gift Card like a credit card?
What is the Plan?
What is covered in the plan?
Can I purchase a Jewellery Care Plan online?
When Can I Purchase a Jewellery Care Plan?
How much does the Jewellery Care Plan Cost?
How long do I have to purchase a Jewellery Care Plan?
Terms and Conditions - The Plan
Terms and Conditions - Obtaining a Specified Service
Terms and Conditions - What the Plan Covers
Terms and Conditions - What the Plan does not Cover
Terms and Conditions - Term of Plan Coverage
Terms and Conditions - Australian Consumer Law
Terms and Conditions - Value of Specified Services
Terms and Conditions - Cancellation
Terms and Conditions - Limit of Liability Under the Plan
How do I become a member?
What benefits do I receive if I become a member?
How do I change my details?
Can I still be a member and not receive emails?
Do you pass my details onto anyone else?
What if I no longer wish to be a member?
What is Afterpay?
Does it cost anything to apply for Afterpay?
Who can use Afterpay?
How do I use Afterpay?
What can I buy using Afterpay?
What spending limits apply?
When will my order be shipped if I pay using Afterpay?
Does it cost any more to use Afterpay?
What cards does Afterpay accept?
How are Afterpay payments scheduled?
What if I can’t make an Afterpay payment?
Want more information on Afterpay?
What is Angus & Cootes’ pricing policy?