Frequently Asked Questions
How do I know if my order has been placed?
Do you provide a gift exchange service?
What credit cards and other payment methods do you accept?
I cannot process my order online?
What if I receive the wrong item?
What paperwork is included when sending goods to a gift recipient?
Do you re-size rings?
Do you offer engraving?
What if I cannot find what I am looking for?
How do I find out more information about a product?
How do I start my own Wish List?
Are items in my Wish List reserved?
Which watch brands are stocked in which stores?
Why is my card being declined?
Do you keep a history of my orders and if my details change is this history lost?
How much does delivery cost?
Can you deliver to a P.O. Box address?
Can you deliver to an Australia Post Parcel Locker?
How does my jewellery arrive?
How do I know what the status is of my order?
Can I have goods sent to an overseas address?
Can the parcel be left on my door step if I am not home?
Why is my order delayed?
Can I purchase goods and send them to someone as a gift?
How long will it take for my order to arrive?
What do I do if the item is damaged when it arrives?
Australia Post parcel delivery updates
What is an Angus & Coote Gift Card?
Where can I purchase an Angus & Coote Gift Card?
Can I send a personal message with an Angus & Coote E-Gift Card?
Can I buy a Gift Card online?
I have an Angus & Coote Gift Card. Can I use it to purchase goods online?
Who do I contact with questions about an Angus & Coote Gift Card?
Do I have to spend the exact amount on my Angus & Coote Gift Card?
Can I use more than one Angus & Coote Gift Card to make a purchase?
How do I know what the balance is on my Angus & Coote Gift Card?
What is the cost of purchasing an Angus & Coote Gift Card?
What is the return policy on an Angus & Coote Gift Card?
Can I return a product that was purchased using an Angus & Coote Gift card?
Can I redeem my Angus & Coote Gift Card for cash?
Does my Angus & Coote Gift Card expire?
Can an Angus & Coote Gift Card be used immediately after purchasing?
Are Angus & Coote Gift Cards sold in specific denominations?
Is an Angus & Coote Gift Card like a credit card?
What is the Plan?
What is covered in the plan?
Can I purchase a Jewellery Care Plan online?
When Can I Purchase a Jewellery Care Plan?
How much does the Jewellery Care Plan Cost?
How long do I have to purchase a Jewellery Care Plan?
Terms and Conditions - The Plan
Terms and Conditions - Obtaining a Specified Service
Terms and Conditions - What the Plan Covers
Terms and Conditions - What the Plan does not Cover
Terms and Conditions - Term of Plan Coverage
Terms and Conditions - Australian Consumer Law
Terms and Conditions - Value of Specified Services
Terms and Conditions - Cancellation
Terms and Conditions - Limit of Liability Under the Plan
How do I become a member?
What benefits do I receive if I become a member?
How do I change my details?
Can I still be a member and not receive emails?
Do you pass my details onto anyone else?
What if I no longer wish to be a member?
What is Afterpay?
Does it cost anything to apply for Afterpay?
Who can use Afterpay?
How do I use Afterpay?
What can I buy using Afterpay?
What spending limits apply?
When will my order be shipped if I pay using Afterpay?
Does it cost any more to use Afterpay?
What cards does Afterpay accept?
How are Afterpay payments scheduled?
What if I can’t make an Afterpay payment?
Want more information on Afterpay?
What is Angus & Cootes’ pricing policy?