Frequently Asked Questions

Once you have completed payment on our website and it has been cleared an email will be sent advising that your order has been received. If an order has been placed and payment has been made but no email has been received, please email customer.service@anguscoote.com.au with your contact details.

Yes. The gift recipient may exchange goods at any of our stores within 30 days of purchase. The packing slip will need to be provided and the goods must be in their original packaging and condition.

Angus & Coote accepts Visa, Mastercard and American Express for online purchases PLUS offers Paypal, Afterpay & ZIP as additional online payment options

If you are having trouble placing your order online, or have any questions our friendly staff are here to help. Please email customer.service@anguscoote.com.au and a staff member will be in contact shortly.

If you have received a different item to the one you have ordered please email customer.service@anguscoote.com.au and one of our friendly Team members will be in contact shortly. Please include your contact details on the email.

A packing slip is included, however no prices are visible on the packing slip.

Yes we do depending on the style and setting, all ring re-sizing requests are actioned through our stores only, please visit our friendly staff in store and they will help determine what size and what the costs will be. All of our rings are ordered in a size "O" for ladies; "W" for men; "G" for kids unless stated otherwise on our website. Please click here for our ring size chart, this can be used as a guide only, always visit one of our friendly staff in store for a more accurate fitting. If a ring does not indicate a size please email customer.service@anguscoote.com.au

Sorry, we do not currently offer an engraving service.

Use the search box to type in a key word for the items your are looking for or alternatively contact your local store.

Please phone or visit your local Angus & Coote Jewellery jewellery and watch store. Alternatively you can email us at customer.service@anguscoote.com.au

It's easy, once you see an item on our website please click the add to wish list icon, this item will be saved for you next time you visit our website. You may also drop a hint to tell someone special what you like. All you have to do is enter their First name & email address and we will do the rest for you.

If you would like to remove an item from your wish list simply click on the remove icon, and this item will not appear on your list.

No unfortunately they are not and they can sell out at any time depending on stock availabilities.

Please click here for a list of watch brands and the stores that stock them.

There may be a problem with your financial institution. Please contact them to verify the issue. You may also try using another card to process your order. If all else fails please email our friendly staff with all your contact details at customer.service@anguscoote.com.au and we will be in contact shortly.

Yes we maintain a history of your orders and your details will not be lost should your details change i.e. email address. Please email customer.service@anguscoote.com.au

Christmas Deliveries

All confirmed Angus & Coote web orders are dispatched from our Sydney support office and delivered via Australia Post.

Express Post - Dispatched within 1 business day

Standard Post (eParcel) - Dispatched within 1-3 business days

We recommend you refer to the Australia Post website for their delivery timeframes - click here.

Unfortunately, we are unable to guarantee the delivery period for your shipment once with Australia Post and would recommend the Express Post option as they do prioritise these deliveries for all customers.

Once an online order has been dispatched from our warehouse please visit: www.auspost.com.au/mypost/track with your tracking code or use the “track your order” link from the order email, for an expected delivery time from Australia Post.

Please note that most of our stores are open on Christmas Eve and Boxing Day, check your local store for details.

We offer free standard delivery within Australia for all orders of $90 or over. Orders under $90 will be charged a flat fee of $9.95 for standard delivery. We charge $14.95 for all Express Post deliveries.

This amount (if applicable) will be shown on your order summary during the check-out process.

All parcels are dispatched from Sydney, Australia.

Yes, we use Australia Post who can deliver to P.O. Box addresses.

Yes, we use Australia Post who can deliver to their Parcel Lockers. For further information on this FREE Australia Post service please - click here

Every purchase from the Angus & Coote online website comes beautifully packaged in an Angus & Coote box. Perfect for a gift or a treat for yourself.

Once your order has been received an email will be sent advising of the successful online order receipt. Once your order has been dispatched you will be emailed with a link to your individual tracking number.

Your parcel can be tracked via the Australia Post website - www.auspost.com.au/parcels-mail/track.html#/track

Sorry, no, we only deliver to addresses within Australia.

Sorry, no. We operate a secure order process from start to finish, using Australia Post, and all our deliveries are based on obtaining a signature at the time of delivery. Our courier drivers will not leave a parcel at your doorstep if no one is able to sign for it.

Alternatively, Australia Post have a FREE 24/7 Parcel Locker option, we highly recommend this delivery option. Please click here for further information.

Please be aware that some styles may not be available at the time of dispatch, particularly during sale or high demand periods like Christmas, Mother’s Day etc. If an item becomes unavailable, we will do our best to locate the item from another store and dispatch it to you as soon as possible. We will notify you via email if we are unable to fulfill your order.

To protect our customer's personal and financial information from being used in a fraudulent manner we undertake efforts to verify the security, privacy and authenticity of all orders. These efforts could delay your order being approved for dispatch.

Peak Season Increased volume – Even though we endeavour to dispatch our parcels within as quickly as possible, once your parcel has been picked up by Australia Post the delivery expectation is no longer under our control. Delays could happen due to volume capacities at peak times of the year in the Australia Post system. You can monitor your parcel via the Australia Post website tracking portal.

Yes. Simply enter a gift message along with the gift recipient's name and delivery address and we'll do the rest.

Items with the option to "Add to Bag" can be purchased online and will typically be dispatched within 1-3 business days.

We will email a confirmation with delivery information as soon as your order is dispatched, please allow approximately 2-10 business days for Standard Post and 1-5 business days for Express Post, depending on your location. For example, remote or rural locations may have to allow extra days. Please note that during high volume sale periods slight delays in dispatch may be experienced.

Your order can be tracked via the Australia Post website using the tracking number or link in the email sent to you when your order is dispatched.

All of our orders are sent from our Sydney support office via Australia Post and require a signature for delivery.

Dispatch and Delivery days are Monday to Friday (excludes weekends & public holidays).

At Angus & Coote, product is carefully checked and securely packaged before leaving our Distribution Centre. However in the unfortunate instance that an item or items are damaged in transit, please return the product(s) within 30 days from the date of dispatch.

If returning an item to a store, please take the item along with your packing slip or invoice and our team will work with you to find a remedy.

Alternatively, please contact our Customer Service department on customer.service@anguscoote.com.au and our friendly staff will assist and advise you further.

For updates to Australia Post deliveries and/or collection processes, please click here for details.

Please also consider other delivery options from Australia Post including the use of their FREE Australia Post Parcel Lockers - click here for details.

An Angus & Coote Gift Card is a pre-paid stored value card. The available amount to spend is limited to the amount placed on the card, initially at the time of purchasing. An Angus & Coote Gift Card is more convenient and more exciting than giving cash.

An Angus & Coote Gift Card can either be an E-Gift card or a physical gift card. E-Gift cards can only be purchased online while physical gift cards can only be purchased in-store. But any type of gift card can be used towards purchases both online and in-store.

Angus & Coote physical Gift Cards can be purchased in store only from any of our stores. Click here for Store Locations.

Electronic Gift Cards can only be purchased online here and will be emailed to you, as the purchaser, or directly to the Gift Card recipient.

Yes, we can include a short message with your e-gift card when we send it directly to your chosen recipient. You can enter your message text after selecting your gift card denomination value.

Yes. You can create and send your own Goldmark electronic Gift Card (E-Gift Card) by purchasing one here. Physical gift cards are not sold online, however, and can only be purchased in store.

Choose to print or email your E-Gift Card and then add a personal message.

You can send E-Gift Cards now or schedule for another specified date. Alternatively, you can select 'print' to print it out from your home computer and hand deliver it in person!

Recipients have three years to use their E-Gift card. The eGift card can be used all at once or for multiple purchases online or instore.

Yes, you can use your gift card to make online purchases

You may visit one of our stores or email us on customer.service@anguscoote.com.au and we will gladly answer any questions you may have during office hours.

Your Gift Card may be used to make purchases up to the available amount to spend, and any unused amount will remain as a credit balance on the Card.

If you wish to make a purchase for an amount that exceeds the available amount to spend, you simply need to pay the excess using another payment method.

Yes. You can use multiple Gift Cards to make a purchase and you can also combine a Gift Card redemption with other forms of payment (e.g. cash or EFTPOS).

You can check the balance of your gift card by clicking here.

The only cost to you is the amount you choose to place on the Gift Card.

Angus & Coote Gift Cards are non refundable and cannot be redeemed for cash. Gift Cards can only be used to purchase products and services at any Angus & Coote store nationwide.

Yes, as long as you provide the Angus & Coote receipt or Exchange Card within 30 days of purchase AND the goods must be in an unworn and new condition.

We will then credit you with a new Angus & Coote Gift Card.

In the unlikely event that a product is faulty, we will meet our obligations under Australian Consumer Law to provide a remedy.

No. Your Angus & Coote Gift Card may be redeemed for Angus & Coote products and services only.

Yes it does. An Angus & Coote Gift Card sold prior to 31st March 2018 is valid for 18 months from the date of purchase and Gift Cards sold on or after 31st March 2018 are valid for use for 36 months from the date of purchase.

Once received, an Angus & Coote Gift Card can be used immediately

Gift Cards can be purchased in any denomination by visiting your nearest Angus & Coote store, however, if you are purchasing a Gift Card online there is a minimum value of $20 and a maximum value of $200. If you require a value over $200 you can make a Gift Card purchase in store.

No, the available amount to spend is limited to the amount placed on the card less any value that has been redeemed. It does not have a line of credit.

It's easy to become a member by clicking here and entering the required details.

You will get an email notice of sales, specials and promotions, catalogue releases and special birthday treats (make sure we have your month of birth!).

You can change your details by logging into your online account and going to the "My Details" tab.

Yes you can, when you sign up just unclick the tick at the bottom of the page, or you can click the unsubscribe link on any email you receive from Angus & Coote.

Your privacy is important to us. The details you provide us will be held confidentially, and may be used to send offers we think may be of interest to you. You may email us at customer.service@anguscoote.com.au to change your details or to be removed from our mailing list.

You can easily unsubscribe by clicking on the unsubscribe link at the bottom of any of our emails.

Afterpay offers simple and affordable instalment plans for shoppers. Afterpay allows you to purchase in four equal instalments, due every 2 weeks. There is no additional cost to use Afterpay so long as you pay on time. All of your payments are interest free. For example, if you purchase an item for $200, you pay 4 instalments of $50.

No. Signing up is easy, with no complicated applications forms. Simply choose Afterpay as your payment method. Within a few quick steps you can instantly create your account and complete your purchase securely.

To use Afterpay you need an Australian Visa or MasterCard debit/credit card, to be over 18 years of age and to live in Australia. Visit www.afterpay.com.au/terms for further terms and conditions.

Simply shop online and check out as normal. When checking out you can choose Afterpay as your payment method and you will be directed to the Afterpay website, where new customers will need to register and provide their debit/credit card details. Returning Afterpay customers will need to log in to finalise their payment.

Afterpay can be used to pay for all online orders over $100 and under $1000 unless the order includes the purchase of a Gift Card, otherwise an alternative payment method will need to be used.

Online orders over $100 and under $1000 can be paid for using Afterpay, although Afterpay also applies personal order and account limits. These personal and account limits may mean that the full value of your purchase cannot be paid via Afterpay and the balance will need to be paid for using an alternative payment method. Personal and account limits start low for customers new to Afterpay and increase as repayment history with Afterpay is positive.

Your order will be shipped as per our normal time frames. Please refer to 'Delivery & Shipping' under our FAQ section.

No. If you make repayments on time, you’ll only ever pay the price of the item you’ve purchased. The only fees Afterpay charges are late fees for missed payments.

Afterpay only accepts Mastercard and Visa debit/credit cards issued in Australia.

New Afterpay customers are required to make their first payment at the time of purchase and the remaining three payments will be deducted automatically each fortnight from the nominated card, unless voluntary payments are made. Existing Afterpay customers, who have completed paying for their first Afterpay order in full, will have their first payment deducted two weeks after your purchase is confirmed for orders under $500 and at the time of purchase for orders over $500. You can log in to your Afterpay account to view your payment schedule and to make voluntary payments.

A late payment fee will be charged by Afterpay if you fail to make a payment. A further late payment fee will be added seven days later if the payment is still unpaid.

Visit www.afterpay.com.au/terms to see Afterpay terms and conditions.

For more detailed information on Afterpay and to view the Afterpay terms and conditions visit www.afterpay.com.au

At Angus & Coote, our mission is to provide our customers with maximum value for their dollar. We bring to you our extensive collection of jewellery and watches, which are sourced from around the world, and we use our expertise to ensure that we can offer competitive prices. We also monitor the market and industry standards so we can be confident that we are offering you quality products and value for money.

All discounts shown on this website, in our stores and in our catalogues are relative to our normal ticketed prices for the item(s) when it (they) are not on sale.

Few or no sales may have been made at the normal ticketed price, however product will have been displayed and offered for sale at the "was" or "were" price for a reasonable period of time prior to the offer period.

Angus & Coote reserves the right to alter or correct prices without notice if necessary. If this occurs after an order is confirmed as received and before the order is dispatched we will contact you to ascertain whether you still wish to purchase the affected product(s) at the corrected price(s).