Frequently Asked Questions

I cannot process my order online?
Do you keep a history of my orders and if my details change is this history lost?
What if I receive the wrong item?
Do you provide a gift exchange service?
What paperwork is included when sending goods to a gift recipient?
What credit cards and other payment methods do you accept?
What if I cannot find what I am looking for?
How do I find out more information about a product?
Why is my card being declined?
How do I know if my order has been placed?
How do I start my own Wish List?
Are items in my Wish List reserved?
Do you re-size rings?
Do you offer engraving?
Which watch brands are stocked in which stores?