Frequently Asked Questions

How do I know if my order has been placed?
Do you provide a gift exchange service?
What credit cards and other payment methods do you accept?
I cannot process my order online?
What if I receive the wrong item?
What paperwork is included when sending goods to a gift recipient?
Do you re-size rings?
Do you offer engraving?
What if I cannot find what I am looking for?
How do I find out more information about a product?
How do I start my own Wish List?
Are items in my Wish List reserved?
Which watch brands are stocked in which stores?
Why is my card being declined?

There may be a problem with your financial institution. Please contact them to verify the issue. You may also try using another card to process your order. If all else fails please email our friendly staff with all your contact details at customer.service@anguscoote.com.au and we will be in contact shortly.

Do you keep a history of my orders and if my details change is this history lost?